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Privacy Policy

Last updated: December 1, 2025

Overview

  • Who we are: Magic Claimer provides fund recovery and investigative services for fraud, scams, and unauthorized financial activity.
  • What we do with your data: We collect and use personal and case information to assess your situation, investigate, contact counterparties, and support recovery and security hardening.
  • Your privacy rights: You can access, correct, delete, restrict, or object to our use of your data, and you can withdraw consent at any time for optional uses like marketing.
  1. Data Controller and Contact
  • Controller: Magic Claimer (“we”, “us”, “our”)
  • Registered address: Magicclaimer
  • Email: privacy@magicclaimer.com
  • EU/UK representatives (if applicable): [Name/Address or “Not applicable”]
  1. What We Collect
  • Identity and contact: name, email, phone, postal address, country, preferred language.
  • Case details: transaction metadata (amounts, dates, merchants, bank references), wallet and transaction hashes, exchange account IDs (masked where possible), correspondence with counterparties, police/regulatory report numbers, dispute/chargeback filings and outcomes.
  • Verification/KYC (when necessary): government ID, proof of address, proof of account ownership, signed affidavits.
  • Technical data: IP address, device/browser type, security logs, access times.
  • Communications: emails, call notes, chat transcripts, attachments you provide.
  • Sensitive data: we do not intentionally collect special-category data unless strictly necessary to verify identity or support a legal claim. If needed, we limit, protect, and delete it as soon as practicable.
  1. How We Use Your Data (Purposes and Legal Bases)
  • Case intake, assessment, and communication: perform our contract or take steps at your request pre‑contract (GDPR Art. 6(1)(b)); our legitimate interests to provide investigations and protect clients (Art. 6(1)(f)).
  • Investigation and recovery: trace funds (incl. blockchain analysis), prepare evidence, contact banks/payment processors/exchanges, liaise with regulators and law enforcement; legal obligations (Art. 6(1)(c)); contract (b); legitimate interests (f).
  • Identity and account security: verify rightful ownership, prevent fraud, and secure accounts; legal obligations (c); legitimate interests (f).
  • Compliance and recordkeeping: AML/fraud prevention, dispute timelines, regulatory correspondence; legal obligations (c).
  • Improving services and site: analytics, troubleshooting, template accuracy; legitimate interests (f).
  • Marketing (optional): only with your consent (Art. 6(1)(a)); you may opt out anytime.
  1. Sharing Your Data
    We share only what is necessary for your case, with:
  • Banks, card issuers, payment processors, card networks
  • Cryptocurrency exchanges/blockchain analytics partners and compliance teams
  • Law enforcement, regulators, courts (when appropriate or required by law)
  • Professional advisors (law firms, accountants), recovery partners (under NDA)
  • Service providers (hosting, email, case management, secure file transfer), bound by data processing agreements
    We do not sell personal data.
  1. International Transfers
    We operate globally. When transferring data from the UK/EEA to countries without an adequacy decision, we use appropriate safeguards such as:
  • EU Standard Contractual Clauses and, where needed, UK IDTA/Addendum
  • Additional technical/organizational measures (encryption, access controls)
    Contact us for a copy of relevant safeguards.
  1. Data Security
  • Encryption in transit and at rest
  • Least‑privilege access, audit logging, and role‑based permissions
  • Vendor due diligence and contractual security commitments
  • Incident response plan and, where required, breach notifications
  1. Retention
    We keep data only as long as needed:
  • Active case files: for the duration of the case
  • Closed case files and evidence: typically 6 years after closure (to meet dispute windows, legal limitation periods, and compliance). We may retain longer if there’s a legal hold or ongoing proceedings.
  • Marketing data: until you opt out or withdraw consent
  • System logs: short, security‑driven periods (e.g., 90–180 days)
    When retention ends, we securely delete or anonymize data.
  1. Your Rights (EEA/UK and similar regimes)
  • Access, rectification, erasure, restriction, portability, and objection
  • Withdraw consent (for optional processing like marketing) at any time
  • Lodge a complaint with your local data protection authority
    To exercise these rights, contact: privacy@magicclaimer.com. We may need to verify your identity and the request’s scope.
  1. Cookies and Tracking
  • Essential cookies: needed for site functionality and security
  • Analytics (optional): to improve the site (minimized/aggregated)
  • Preference cookies (optional): remember your choices
    Where required, we ask for consent via a cookie banner/manager. You can change preferences anytime.

  1. Children’s Data
    Our services target individuals 18+. We do not knowingly collect children’s data.

  2. Third‑Party Links
    Our site may link to third‑party sites. Their privacy practices are their own.

  3. Changes to This Policy
    We may update this policy periodically. We’ll post the new “Last updated” date and, for material changes, provide additional notice where appropriate.

  4. How to Contact Us